Occasionally items are damaged during shipping, product or parts are missing or parts have manufacturer defects which are covered under warranty. If items are significantly scratched etc, we may also be able to provide touch up paint. If you have a ShelterLogic / Arrow / Sojag product, you must call their customer service directly first at 1-800-560-8383 or visit their warranty page here.
If you would like to get replacements, you must provide the following information to firstname.lastname@example.org within 30 days of receiving your order;
- your Grizzly Shelter order # (e.g 1234)
- item description/brand and manufacturer (NOTE: some parts requests may need to go directly to the manufacturer vs us)
- send us photos of any missing/damaged items/parts
- note the part #s for each missing/damaged item
- indicate the quantity that you need for each
- note your order # and confirm your delivery address (no PO Boxes please)
Once we receive this information above and we will submit a claim to the manufacturer for review/replacement. Depending on parts availability and time of year, it could take anywhere from a few days to a few weeks, or even months if not in stock. Please note that we do not compensate for time or contractor labour for warranty items.