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Return Policy

Please contact us prior to returning any item from Grizzly Shelter since you must get a return code and also quote your order number. Please note that you will need to arrange and pay for your own shipping back to our warehouse in Mississauga or Brampton Ontario (depending on the product) and you are responsible for the full shipping cost (this is standard industry practice on returns). Note also that in some cases we may only provide you a credit with our online store, and not a refund. We do not accept returns on items that were partially or fully assembled or are custom shelters. The returned product must be in the original condition and packaging to be eligible for a refund.

Sales Support
Call 1 833 GET GRIZ

ShelterLogic/Arrow Products
80 Stafford Drive, Unit 2
Brampton, Ontario
L6W 1L4, Canada
Product Assembly or Technical Support
Call 1-800-435-6601

Palram Products
1700 Courtneypark Drive East, Unit 2
Mississauga, Ontario
L5T 1W1, Canada
Product Assembly or Technical Support
Call 905-564-6007

If the Item is not in the original packaging, we will determine the actual fee/refund amount once the product is returned and we inspect it. Products that have been assembled will not be accepted for a return. All returns must be received within the 30 days of your order date. All refunds are based on your purchased price.

If you return your items, please provide original sales order number for a merchandise credit only. Shipping charges are non refundable, and COD packages are not accepted. Any discounts given will be subtracted from returned merchandise refunds.

If you are returning an item, you should consider using a trackable shipping service and purchasing shipping insurance so that if the item is lost or damaged you can call your shipping company (a refund will not apply).

Returned products must be in original condition. This includes original packaging material, manuals, and all other accessories provided by the manufacturer.

Damage Policy
Please inspect all packages received for damages. Do NOT throw away boxes or packing materials, otherwise your claim WILL NOT be honoured by the shipping company. For a claim to be made you must have paid for the shipping insurance. Please contact us for shipping damage - not the shipping company. All claims must be made through us.