Returning An Item
To return an item, you must contact us and have it returned within 30 days of the date of your purchase. Once you sign for receiving an item at the time of delivery, you are accepting it as undamaged, correct and complete. Note that we only accept unopened items in original undamaged boxes/packaging. Returned items must be shipped at your cost with insurance and tracking and be under $2,000 retail price. You will be responsible for paying any/all shipping fees both to and from your residence or business.
If you decide to return an unopened item within 30 days of purchase, it may not be accepted for a refund after our inspection. You must arrange for the return shipping with a shipper of your choice at your cost. There will be a 15% restocking fee deducted from your refund (assuming the items are unused, unopened, in original packaging and confirmed as resellable after inspection).
Often it is cheaper & faster to resell items locally vs returning them since you have to pay for shipping and restocking. If you would like to cancel an order, and it is already in transit, you will be responsible for the shipping charges back to our warehouse plus a 15% restocking fee with no exceptions. You must contact us since you may also need a return code and must also quote your order number. If your order is undeliverable for any reason and returned to us, you will be refunded less the shipping charges incurred to and from the destination.
Note that custom products such as high tunnel greenhouses or steel truss carports which require custom manufacturing, are non-refundable.
*The 15% restocking fee pays for the costs of inspection, physically restocking heavy items back into our warehouse as well as administrative, payment processing and customer service expenses incurred.
Cancelling An Order
If you request to cancel an order, we must first check that is was not shipped. Note that you will pay the return shipping cost plus a 15% restocking fee. You will only be given a full refund once it was confirmed that it has not left the warehouse, and this may take a few days. If it was shipped and you still want to cancel, then we will deduct the costs of shipping to you and back to our warehouse plus a 15% admin and restocking fee to cover our time and the time of employees at the warehouse.
Shipping Back to Us
Please note that you will need to arrange and pay for your own shipping and insurance (you are liable for loss or damage enroute) back to our warehouse in Mississauga, Brampton Ontario or Vancouver or Kelowna, British Columbia (depending on the product) and you are responsible for the full shipping cost (this is standard industry practice on returns, especially for large or heavy items).
We can only issue refunds back to the original payment method (e.g. the original credit card used) and this may take up to 30 days to complete. In some cases we may only provide you a credit with our online store, and not a refund. The returned product must be in the original reselleable condition and fully intact packaging to be eligible for a refund. If the product is damaged in shipping coming back to us, if may not be accepted for any refund. We may also charge you based on the extent of the damage, or possibly not accept it at all for refund.
If you return your item(s), please provide original sales order number for a merchandise credit only. Shipping charges are non refundable, and COD packages are not accepted. Any discounts given will be subtracted from returned merchandise refunds. If you are returning an item, you should use a traceable shipping service and purchasing shipping insurance so that if the item is lost or damaged you can call your shipping company (a refund from us will not apply).
Please inspect all packages received for damages. Do NOT throw away boxes or packing materials, otherwise your claim WILL NOT be honoured by the shipping company. For a claim to be made you must contact us within 30 days of delivery. Please do not contact the shipping company since all claims must be made through us.
Call 1 833 GET GRIZ