1 (833) GET-GRIZ (438-4749) | Click for Ship Times

Return/Cancel Policy

Please contact us prior to returning any item purchased from Grizzly Shelter Ltd.  Note that we only accept unopened returned items with their boxes and packaging undamaged and intact within 30 days of delivery.  Once you sign for receiving an item at the time of delivery, you are accepting it as correct and complete. If you decide to return an unopened item within 30 days, you must arrange for the return shipping with a shipper of your choice at your cost.  There will also be a 5% restocking fee deducted from your refund (assuming the items are unused, unopened, in original packaging and confirmed as resellable after inspection).

Often it is cheaper & faster to resell items locally vs returning them since you have to pay for shipping and restocking. If you would like to cancel an order, and it is already in transit, you will be responsible for the shipping charges back to our warehouse plus a 5% restocking fee with no exceptions.  You must contact us since you may also need a return code and must also quote your order number.  If your order is undeliverable for any reason and returned to us, you will be refunded less the shipping charges incurred to and from the destination.

Note that custom products such as high tunnel greenhouses or steel truss carports which require custom manufacturing, are non-refundable.

We will only accept returns within 30 days of purchase and a 5% restocking fee. This restocking fee pays for the costs for physically restocking heavy items back into our warehouse as well as administrative, payment processing and customer service expenses incurred.

Shipping Back to Us
Please note that you will need to arrange and pay for your own shipping and insurance (you are liable for loss enroute) back to our warehouse in Mississauga or Brampton Ontario or elsewhere in Canada (depending on the product) and you are responsible for the full shipping cost (this is standard industry practice on returns, especially for large or heavy items).

Refund Process
We can only issue refunds back to the original payment method (e.g. the original credit card used) and this may take up to 30 days to complete. In some cases we may only provide you a credit with our online store, and not a refund. We do not accept returns on items that were partially or fully assembled or are custom or oversized shelters. The returned product must be in the original condition and packaging to be eligible for a refund. If the product is damaged in shipping coming back to us, we will charge you based on the extent of the damage, or possibly not accept it at all for refund.

Original Packaging & Condition
If the item is not in the original packaging and condition, we will determine the actual fee/refund amount once the product is returned and we inspect it. Products that have been assembled will not be accepted for a return. All returns must be received within the 30 days of your order date. All refunds are based on your purchased price.

Return Procedure
If you return your item(s), please provide original sales order number for a merchandise credit only. Shipping charges are non refundable, and COD packages are not accepted. Any discounts given will be subtracted from returned merchandise refunds. If you are returning an item, you should use a traceable shipping service and purchasing shipping insurance so that if the item is lost or damaged you can call your shipping company (a refund from us will not apply). 

Damage Policy
Please inspect all packages received for damages. Do NOT throw away boxes or packing materials, otherwise your claim WILL NOT be honoured by the shipping company. For a claim to be made you must contact us within 30 days of purchase. Please do not contact the shipping company since all claims must be made through us. 

Sales/Warranty Support
Visit GrizzlyShelter.ca
Call 1 833 GET GRIZ

ShelterLogic/Arrow Products
80 Stafford Drive, Unit 2
Brampton, Ontario
L6W 1L4, Canada
Product Assembly or Technical Support
Call 1-800-435-6601

Palram Products
1700 Courtneypark Drive East, Unit 2
Mississauga, Ontario
L5T 1W1, Canada
Product Assembly or Technical Support
Call 905-564-6007